Technology review


One of the most important technology trends in the hospitality industry today is the emergence of smart hotel technology. This technology benefits both hoteliers and guests, potentially improving operational efficiency as well as delivering customer experience and satisfaction.

1. What is Smart Hotel?
Basically, a smart hotel is a hotel that uses internet-connected devices, capable of communicating or interacting with each other..

The ability of these devices to communicate with each other can allow users to control multiple devices in different ways, such as remote control, control via smartphone, tablet or speaker clever. Allows hotel operators to comprehensively monitor equipment in the room, allowing interactive connection of systems such as hotel management system PMS to bring convenience to operation and customer experience.

2. Smart Hotel benefits bring:
1.1. For customers:

– Right from the moment guests check-in at the reception, through connecting with the guest management system
PMS hotel, the system can activate the pick-up functions: turn on the air conditioner in advance, turn on
The light is on when the guest enters, the curtain opens when the guest opens the room door (optional option).

– Guests entering the room for the first time: welcome animation will be called, for example all the lights will be on, the curtain will automatically open, on the IPTV run the welcome message, … This brings the guest experience.

– When the guest returns to the room, the RCU system will automatically return to the mode before the guest left
out, creating comfort for customers.

– Flexible control mode according to the scene, tenants only need to press 1 button to perform
show many built-in functions.

– Keys and wall-mounted controls are all low voltage (5V/
12VDC) should be safe for the user.

– Integrate all control functions at the bedside or control by App on your phone or tablet, bringing convenience and customer experience.

1.2. For hotel owners.

a). Energy saving

One of the biggest advantages of smart hotel rooms, from the hotel owner’s point of view, is the ability to save energy in the rooms powered by the device’s automation feature.

For example, through Keycardless technology (using door status sensors and people detection sensors), it allows to accurately determine the status of people / no people in the room, from which the system will automatically adjust. equipment in the room. Or the bulb can be set to automatically increase or decrease wattage, based on the light level in the room at the time. Similarly, the air conditioning system can be configured to automatically maintain a certain temperature. All of these will lead to lower energy consumption.

b. Convenience in operation:

– Easy to manage, arrange service time for the room or
do not disturb when guests do not need, because all information is brought to the center
manage. As soon as the cleaning is finished, the results are updated directly to the . section
software, so it is easy for managers to grasp information and coordinate work. Staff
Housekeeping can use a tablet or look at the information on the floor display to
actively do the work.

– With global setting mode, hotel operator can change parameters
Pre-booking for all rooms such as setting check-in, welcome, seasonal mode.
When these parameters are set, all rooms will automatically change to the corresponding mode.

– With the communication with the hotel lock system, the RCU system can recognize
Allow guests or staff to enter the room. For housekeeping staff, the system only turns on one route
certain lights, lock the air conditioner control function. When the employee finishes cleaning the room,
the RCU system returns to the previous state. Advantage: saving even in housekeeping mode because
It is not necessary for the HVAC to run in this mode.

– Reduce system downtime: with the optimal control algorithm of the
Room control, simple configuration, high system reliability, should reduce system failure time, increase rental efficiency of living room

– Convenient for warranty and maintenance work: With the equipment being monitored, operating data is collected and stored, allowing hotel operators to view performance information and operational data for the hotel. specific devices in real time. This allows hotel staff to spot problems quickly, or even before they happen, allowing for earlier repairs. As a result, fewer guests experience problems, early repairs can allow hoteliers to save money on replacement equipment, and there’s less to lose due to running out of rooms.

3. With extensive experience in the field of Hotel & Resort, Song Nam provides a comprehensive Smart Hotel solution. The solutions and products that Song Nam provides include:
1. Building Management System (BMS)

2. Hotel room management system (RCU)

3. Energy Monitoring System (PME)

4. Lighting Control System

5. I/O management system

6. LAN/Wifi network system

7. Telephone exchange system

8. CCTV surveillance camera system

9. Public Sound System/ Background Music

10. IPTV/CATV . system

11. Mobile signal booster system

12. A/V . system

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